Where we ship
Launch shipping is limited to street addresses in the contiguous United States and District of Columbia. We do not currently accept orders for Alaska, Hawaii, U.S. territories, military addresses, P.O. boxes, or international destinations.
Shipping price and method
Product prices do not include shipping. After you enter a complete delivery address, Trailmark requests FinerWorks' current Standard shipping price for the exact products and quantities in the cart. You see that amount before opening Stripe's secure payment page, and Stripe shows the same shipping charge before payment.
A shipping amount is valid only for the address and cart quoted during that checkout. If the supplier price changes before payment begins, Trailmark shows the new amount and requires another confirmation.
Delivery estimates
Unframed posters normally arrive 2–8 business days after order approval. Framed posters normally arrive 6–12 business days after order approval. These are planning estimates, not guaranteed delivery dates; inventory, production review, carrier conditions, weather, address problems, and peak demand can cause delays.
If we cannot ship within the stated estimate—or within 30 days when no shipping time was stated—we will contact you promptly with the available options, including cancellation and a refund when required.
Changes and cancellations
Review the route, title, dates, names, saying, size, frame, quantity, and delivery address before payment. To request a correction or cancellation, email support@shoptrailmark.com within 24 hours of ordering. We will try to stop the order, but a change or cancellation is not guaranteed after materials have been committed, production has begun, or the order has shipped.
If Trailmark confirms a cancellation before production begins, we will refund the cancelled amount to the original payment method.
Personalized orders and preference changes
Trailmark posters are personalized and made to order. We do not accept returns, exchanges, or refunds for preference changes, buyer's remorse, an overlooked personalization detail that matched the approved design, or expected differences between a backlit screen and a physical fine-art print.
This limitation does not apply when the delivered item is damaged in transit, lost without carrier delivery confirmation, produced incorrectly, materially defective, or different from the paid order.
Damage, defects, and incorrect items
Report shipping damage in writing within 72 hours of the carrier's documented delivery. Report a production defect or incorrect item promptly and no later than 30 days after the original order date. Include the Trailmark order reference and clear photos of the entire item, the affected area, the outer packaging, and the shipping label. Keep the item and all packaging until we finish the review because the carrier or printer may require inspection or pickup.
When a claim qualifies, Trailmark will arrange a replacement at no additional product or Standard-shipping cost. If an appropriate replacement cannot be provided, Trailmark will refund the affected item and its associated Standard shipping charge.
Lost or undelivered orders
If the estimated delivery window has passed and the carrier has not recorded delivery, contact us no later than 30 days after the original order date. We will review the tracking record and arrange a replacement when the carrier cannot confirm delivery. Orders recorded as delivered require a carrier investigation before a remedy is approved.
Return authorization and refunds
Do not mail an item to Trailmark or FinerWorks without written authorization. Many damage and production claims do not require a customer return; when a return, carrier inspection, or pickup is necessary, we will provide the instructions and approved destination.
Approved refunds are issued through Stripe to the original payment method. After Trailmark submits a refund, banks and card issuers commonly need 5–10 business days to post it.